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A campaign is a 21 day window where a product is available for purchase. If a product receives enough orders to hit the funding goal, the product will be made. If the minimum goal is not reached, all orders will be refunded.

Products that reach their funding goal are put into production. Since we have to make thousands of products, they can take up to 90 days to cook up! Your order will ship 1-2 business days after production is complete. Keep an eye on your email for a Shipping Confirmation notification. Track your Makeship order here!

Shipping typically takes 7-15 business days depending on the destination country and city. Note: Due to the ongoing pandemic, delivery to some countries is temporarily unavailable. For the entire list of shipping countries please click here.

Please send pictures of the damaged item and your order number to support@makeship.com, and we will happily help you.

If you have not yet received the Shipping Confirmation notification, we are able to update your shipping address. Please reach out to support@makeship.com and provide relevant details, or you can fill in the form below to contact the customer support team.