Frequently Asked Questions

Updated July 7, 2020

What is a campaign?
A campaign is a 2-3 week window where a product is available for purchase. If a product receives 400 orders or more, the product will be made. If not, everyone will be refunded. Campaigns help minimize risk for Makeship and their creators.

The product I want is out of stock, when will it become available again?
We rarely make re-runs of products, so it's best to place your order during the campaign period. If you'd like a certain product to be brought back, your best bet is to let the creator know by messaging them!

Why does it take soooo long for my product to ship?
Products that receive 400 or more orders are put into production. Since we have to make 400 or more plushies, they can take up to 90 days to cook up! Thank you for your patience while we get your product ready.

When will my order ship?
Your order will ship 1-2 business days after production of the item is completed. You will receive an email when this occurs. Shipping typically takes 7-15 business days to these countries.

How long does production take?
Production time depends on the product ordered and is unique to each campaign. Please check the product description of your specific product/campaign page for details.

Are there additional costs upon delivery (customs, duties, taxes)?
Unfortunately, we cannot take responsibility for additional charges imposed by your government upon receiving any product. This is very much out of our control and we are unable to foresee any of these costs. Please contact your local mailing service provider for specific details.

Can I cancel my order?
Orders can be cancelled within 24 hours of placement. Please email us at support@makeship.com with your order number if you would like to cancel your order.

What happens if my item arrives damaged?
Please send pictures of the damaged item and your order number to support@makeship.com and we will happily help you.

Can I create my own campaign with Makeship?
If you are an influencer interested in running a campaign, please contact support@makeship.com for further information.

What is your website's currency?
All prices on our website are in USD. You can still use an international card, the payment will then be drafted to its USD value.

Do you ship to my country? How much?
We ship worldwide with a flat rate of 7.50 USD. Note: Due to the Corona Virus outbreak, delivery to some countries is temporarily unavailable.
To check, you can try adding the item to your cart, proceed to checkout and enter your address. This does not, in any way, commit you into making a purchase.